Plus & Minus provides direct support to its customers
We train, test, and certify our staff, with our support personnel being comprised of accountants with a strong background in computers.
Plus & Minus assigns 200 customers to each support person, with a primary and secondary support person being assigned to each customer.
We use a one-to-one concept; that is, one designated contact person in your organization maintains contact with Plus & Minus, which allows them to get to know each other well. All problems, advice, training, and demonstrations channel through these two people. We rotate time off; therefore, when you call and your support person is not available, the secondary person is available.