Support

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Plus & Minus provides direct support to its customers

We train, test, and certify our staff, with our support personnel being comprised of accountants with a strong background in computers.

Plus & Minus assigns 200 customers to each support person, with a primary and secondary support person being assigned to each customer.

We use a one-to-one concept; that is, one designated contact person in your organization maintains contact with Plus & Minus, which allows them to get to know each other well.  All problems, advice, training, and demonstrations channel through these two people. We rotate time off; therefore, when you call and your support person is not available, the secondary person is available.

Maintenance

First 90 Days

Free
  • Voice, email, and chat support
    Annual upgrades
    Access to forum and WebSync

One Year

$400monthly
  • Voice, email, and chat support
    Annual upgrades
    Access to forum and WebSync

Future

$250monthly
  • Voice, email, and chat support
    Annual upgrades
    Access to forum and WebSync

PITS Forum (Plus & Minus Issue Tracking System)

Our active forum can accessed from Help, Forum in our software.  You may report bugs, suggest enhancements, and track program fixes on the website.  You may also include JPG files as part of your input.  There is a help system in the sidebar that gives you assistance in your entries, and about 80% of enhancements come from user suggestions.

Our forum is comprised of the following:

  • Active issues
  • Documentation
  • New features
  • Other
  • Awaiting feedback
  • Submitted fixes for testing
  • Suspended issues
  • Inactive issues
  • Closed issues

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Plus & Minus Help System

Our extensive online Help/Tutorial System can be accessed from Help, Tutorials in our software.  It provides comprehensive instructions for installing and running the system, as well as context-sensitive help at all times.

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