Expert Support When You Need It: Plus & Minus’s Comprehensive Telephone, Chat, and Email Assistance
Plus & Minus offers telephone, chat, and e-mail support during business hours.
- Dedicated US-based accountant
- Annual application upgrades
- On-demand security patches
- Train customers on new Plus & Minus techniques
- Train customers in short 5 to 10-minute sessions, so they immediately use what they learn
- Train replacement personnel
- Assist in year-end procedures
- Recommend new ways to perform old tasks
Unlock the Full Potential of Plus & Minus: Personalized Training, Guided Tutorials. Application Upgrades, and More
Every Plus & Minus installation includes several guided tutorials and sample companies, allowing users to explore Plus & Minus at their own pace. All basic concepts and functions are covered in these tutorials and can be further clarified in the help system.
Tutorial sample companies include:
- Manufacturing
- Construction
- Fund
- Retail
- Payroll
- Personal
Plus & Minus Help System
Our extensive online help system can be accessed from the help menu inside Plus & Minus or via the web. The help system provides comprehensive instructions for installing and running the system, as well as context-sensitive help for every software function.
PITS (Plus & Minus Issue Tracking System)
Our active forum can be accessed from the help menu inside Plus & Minus or via the web. Users may report bugs, suggest enhancements, and track program fixes on the website. Users may also attach image files to assist in explaining their posts. A help system in the sidebar assists in creating entries. Around 80% of enhancements to new software versions come from user suggestions.